Embassy Group’s double-digit ADR growth is largely because it takes feedback from its corporate tenants while planning hospitality projects
Most experienced business veterans know the one big mantra for success – listen, listen, listen! And it is all the more important to listen to feedback from customers. This helps in using the information to improve their processes and avoid making any mistakes in the bargain.
Jitu Virwani, CMD of Embassy Group used this nous before rolling out new hospitality projects under the company’s aegis. One learning he gathered since Embassy’s hospitality business commenced with the 247-key Hilton at Embassy Golf Links is that the development of hotel projects within the company’s business parks enhances the value of its parks and becomes strong enablers to its commercial office parks businesses.
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