As a leadership consultant working in financial services organisations for the past fifteen years, I have been witness to the peaks and perils of leadership in high-stress and high change environments. What is different about the current moment? Navigating the intense pressure at work requires resilience, but this time of change is special—it also requires leaders to take a step back, to engage their most innovative and strategic thinking, and to practise a unique self-discipline that will enable them to activate their organisations for a new world.
It is in the most stressful moments that leadership is the most important. In a crisis, others look to you for answers, for a calm mind, and a strong perspective. They want to hear that they are part of something larger than themselves, that you have got their back, that we are all for one and one for all, and that we will help each other get through the crisis and potentially come stronger out it.
We are up against some significant challenges. In the four years after the initial SARS infections
in Hong Kong, the Chinese University of Hong Kong discovered that over 40 per cent of SARS survivors ‘had an active psychiatric illness, most commonly PTSD or depression’1. These disturbing research findings are the tip of the iceberg of what we will begin to see as a follow-on to the global impact of Covid-19 which is ratcheting up levels of anxiety worldwide. Employee and consumer stress levels are high, which means performance is down and pressure on leadership is up.
Esta historia es de la edición February 2021 de Indian Management.
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Esta historia es de la edición February 2021 de Indian Management.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.
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Trust is a must
Trust a belief in the abilities, integrity, values, and character of any organisation is one of the most important management principles.
Listen To Your Customers
A good customer experience management strategy will not just help retain existing customers but also attract new ones.
The hand that feeds
Providing free meals to employees is an effective way to increase engagement and boost productivity.
Survival secrets
Thrive at the workplace with these simple adaptations.
Plan backwards
Pioneer in the venture capital and private equity fields and co-founder of four transformational private equity firms, Bryan C Cressey opines that we have been taught backwards in many important ways, people can work an entire career without seeing these roadblocks to their achievements, and if you recognise and bust these five myths, you will become far more successful.
For a sweet deal
Negotiation is a discovery process for both sides; better interactions will lead all parties to what they want.
Humanise. Optimise. Digitise
Engaging employees in critical to the survival of an organisation, since the future of business is (still) people.
Beyond the call of duty
A servant leadership model can serve the purpose best when dealing with a distributed workforce.
Workplace courage
Leaders need to build courage in order to enhance their self-reliance and contribution to the team.
Focused on reality
Are you a sales manager or a true sales leader? The difference, David Mattson, CEO, Sandler® and author, Scaling Sales Success: 16 Key Principles For Sales Leaders, maintains, comes down to whether you can see beyond five classic myths that we often tell ourselves about selling.
