Visual story maps lend a human touch to abstract communication.
A number of years ago, we got a call from one of South Africa’s largest petrochemical/mining companies, their frustration clearly evident. Having just been through a significant restructuring exercise, they had called in various big consultancy firms for this process. They had created a new operating model, a new vision, and an ideal/aspirational culture. Being a firm of highly-structured industrial engineers, they had spent the previous year trying various approaches to onboard employees, and to roll this out—including workshops and brown paper sessions. They were astute enough to realise that they were getting nowhere fast, and they were keen to try a different approach. When we look at their operating model (Figure 1)it is clearly evident why it was not catching on. Although a beautiful piece of theory, its abstract nature made it unattainable, forgettable and confusing—despite the highly skilled nature of the employees.
Esta historia es de la edición March 2019 de Indian Management.
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Esta historia es de la edición March 2019 de Indian Management.
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Trust is a must
Trust a belief in the abilities, integrity, values, and character of any organisation is one of the most important management principles.
Listen To Your Customers
A good customer experience management strategy will not just help retain existing customers but also attract new ones.
The hand that feeds
Providing free meals to employees is an effective way to increase engagement and boost productivity.
Survival secrets
Thrive at the workplace with these simple adaptations.
Plan backwards
Pioneer in the venture capital and private equity fields and co-founder of four transformational private equity firms, Bryan C Cressey opines that we have been taught backwards in many important ways, people can work an entire career without seeing these roadblocks to their achievements, and if you recognise and bust these five myths, you will become far more successful.
For a sweet deal
Negotiation is a discovery process for both sides; better interactions will lead all parties to what they want.
Humanise. Optimise. Digitise
Engaging employees in critical to the survival of an organisation, since the future of business is (still) people.
Beyond the call of duty
A servant leadership model can serve the purpose best when dealing with a distributed workforce.
Workplace courage
Leaders need to build courage in order to enhance their self-reliance and contribution to the team.
Focused on reality
Are you a sales manager or a true sales leader? The difference, David Mattson, CEO, Sandler® and author, Scaling Sales Success: 16 Key Principles For Sales Leaders, maintains, comes down to whether you can see beyond five classic myths that we often tell ourselves about selling.
