All organizations, big or small, do experience internal and external challenges like resources, cash flow, business competencies; technology etc. whereas challenges experienced by MSMEs are much larger and severely impact their working. Cash crunch, marketing, delayed payments, rising input costs, updating technology, competition, lack of economies of scale, demanding regulations etc. all result in dwindling profits thereby threatening the sustainability of MSMEs. .
On top of that due to lack of good management practices, cost of poor quality tends to be high i.e. productivity and performance levels are typically low for MSMEs. “By reducing cost of poor quality by adopting Quality management strategies and techniques, MSMEs can radically reduce/ eliminate 'waste' in terms of delays, rejections, rework, inventory, costs, improving process control, training all employees in Quality management etc.”, says Sunil Thawani, a leading quality management professional based in UAE. “This can help save 10% 15 % of their sales revenue, improve performance, customer satisfaction etc. Implementing Quality management alone will not enhance competitiveness of MSMEs but at least it can help them save unnecessary cost, become more efficient and effective.”
SME WORLD in an interaction with Sunil Thawani in Dubai recently!
You are a professional with a vast experience across segments; how will you define quality and quality consciousness in a nutshell?
Since the dawn of century human life has been dependent on quality in terms of safety, reliability, comfort, entertainment e.g. water we drink, stable supply of electricity, clean drinking water, safety in driving cars, flying in aircrafts etc.
Quality is a very commonly used word with multiple definitions and meanings such as
Error free work, Fitness for purpose,
Satisfaction of customer
Conformance to requirements/ specifications
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