The Pullman & Novotel New Delhi Aerocity is positioned uniquely for business and leisure travellers. FoodService India caught up with Tristan Beau De Lomenie, General Manager Delegate of the hotels, to talk about the various new and imaginative concepts that the hotels have introduced in terms of amenities and F&B offerings to promote itself as a preferred MICE destination in the Capital.
What is the market positioning of Pullman & Novotel and what is your USP in a locality teeming with world-class hotels?
Pullman & Novotel New Delhi Aerocity does not position itself as a transit hotel. We rather cater to leisure and business travellers. The hotels are well positioned to attain a large segment of the increasingly important Meetings, Incentives, Conferences and Exhibitions (MICE) market as it is home to Aerocity’s largest convention space, spread over a vast expanse of more than 40,000 sq. ft. Not to forget, it is a food & beverage destination as well for guests who are looking to try an extensive array of cuisines.
Pullman New Delhi Aerocity is a perfect mix of luxury and convenience suited for the hyper connected and seasoned traveller. The biggest USP of our both the hotels are that it is presented as a combo brand i.e., Pullman and Novotel. The guests staying with us in either of our hotels, whether it is Pullman or Novotel, are free to visit the restaurants and other’s public areas without any limitations.
As a new business hotel in Delhi, what are the new concepts that you have introduced for enhancing the experience of guests. What are you doing to stay ahead of the competition?
The personalised approach for services and accommodation, ease of reaching hotels, speed of booking and confirmations are some of the most popular reasons that can increase the demand for a hospitality establishment and we are right on top of all these markers. Nowadays, business traveller’s needs are considered a very important part of the day-to-day training within the hotel and we follow this approach scrupulously. Every effort is made to ensure the smooth execution of business meeting at the hotel.
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Esta historia es de la edición September-October 2016 de foodService India.
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