THE GLOBAL, The global economy is entering an exciting and unprecedented time in technology, with business models continuing to be disrupted by the advent of emerging technologies. In an interview with Express Computer, Bhaskar Ghosh, Group Chief Executive – Accenture Technology Services, shares his perspective with Srikanth RP, on how technology can be used as a catalyst to create a future that fits our needs
With new emerging technologies coming into play, how should enterprises deal with the pace of disruption and business challenges?
Enterprises with a leadership perspective will recognize that technology has undergone a transformation from playing a supporting role to one that is driving business growth and strategy. Technology is disrupting many industries by reinventing business models, processes and customer engagement and shaking up traditional norms that have defined industries for years. Retail, travel, entertainment and banking are prime examples here.
Today, a software strategy is in many ways a business strategy. New technology waves are forming, led by Artificial Intelligence, automation, Internet of Things, big data, and connected ecosystems. Enterprises must have a vision to rotate to this new world of technology to get ahead in their business and industry.
Key to this is to adopt a software applications strategy that is centered around three tenets:
- Liquid, where applications are platform-based and adopt reusable components for rapid assembly for modification, and are based on new engineering innovations like DevOps,
- Intelligent, where applications leverage the latest advances in cognitive computing and machine learning to manage the growing complexity and velocity of change, and,
- Connected, where applications become the interface to a larger business ecosystem of partners, suppliers, and customers, and to the larger world of Internet of Things.
How do you see the impact of automation and artificial intelligence on the IT services industry?
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