Public Beta Testing For iOS macOS and More
MAPPING OUT THE ISSUES THANKS TO APPLE MAPS
Unlike many Apple services which we now take for granted, such as iTunes, iMessage and iCloud, the Apple beta testing program didn’t originate from Steve Jobs’ tenure at the Apple helm. Instead, it was a case of fruit, an apple or otherwise, growing in the wake of a disaster - in this instance, the original release of Apple Maps in 2012. Arriving only about a year after Tim Cook took the chief executive reins from Jobs, it was widely derided and even prompted a public apology from Cook.
In a 2016 interview with Fast Company, Apple executive Eddie Cue reflected on the ignominy of the Maps debacle. He admitted: “Maps was a new area - not one where we have a lot of experience or expertise”, adding: “We completely underestimated the complexity of the product”. Even as it neared release, execs were none the wiser about its many errors. Cue conceded that, “to all of us living in Cupertino, Maps seemed pretty darn good. Right? The problems weren’t obvious to us.”
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