Why does design matter so much in the healthcare sector and how do interfaces help companies?
By and large, hospitals today are using more and more technology to systematize all the interactions within them. Whether it’s billing at the pharmacy or appointments with doctors, software systems are now taking care of it all. At the very heart of UX design lies understanding the psychology of a user. Being perceptive of the patient’s state of mind at the very least helps us design more relevant software and in the best-case scenario, the patient forms a bond with the hospital through the software. We’ve designed a software application for Cloudnine Hospitals where the patient primarily interacts with the hospital through the app, including finding a doctor, booking an appointment, getting assistance during consultations, keeping track of medical history and progress over time and even engaging with a community.
Why do you feel that software in the healthcare sector needs to undergo rethinking of the development process and how can it be done?
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