The panel discussion on 'Evolving housekeeping trends and solutions' at FHW Bengaluru 2016 focused on the many emerging trends that are redefining the housekeeping function and the challenges that need to be addressed
The Housekeepers Connect panel discussion by Professional Housekeepers Association (PHA) on 'Evolving housekeeping trends and solutions' was one of the highlights of the power packed knowledge exchange sessions that have now become synonymous with FHW conferences. The panelists were: Rajsree Gopal, executive housekeeper, Oakwood Premiere Prestige Bangalore; Deepak D Pulavarthi, executive housekeeper, Hotel ibis Bengaluru Techpark; Ashok B, guest service manager – housekeeping, Key Hotels Whitefield; Jayashree Nagaraj, founder president and chairman – PHA; Sharad Dixit, executive housekeeper, Sheraton Grand Bangalore. The panel discussion was moderated by Sunita Srinivasan, chairperson, PES Institute of Hotel Management.
Tech impact
Technology is making a significant difference across all functions of the hotel industry, including housekeeping. Gopal agreed that there were many software solutions that make a housekeeper's job easy, but the challenge is using them. “We had RFID linen tracking, with that we can make make gate passes and if we outsource laundry, it can be tracked. For car parking also, we use RFID. The latest trend is robots for cleaning rooms and swimming pools, these are boons for housekeepers,” added Gopal.
Housekeeping has always been considered a physically challenging job; with the adoption of new gadgets and technology, is the job less stressful now? Dixit acknowledged that technology has brought down physical strain. “We can cut down on manpower by adopting technology that reduces cost. Communication with guests has been started, we send emails to them if they have put 'Do Not Disturb' sign before leaving the room and something inside is left switched on,” stated Dixit.
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Esta historia es de la edición July 16-31, 2016 de Food & Hospitality World.
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