India is on the cusp of an artificial intelligence revolution.
Imagine having acute stomach pain all of a sudden. You call the emergency line of a hospital, but the call is put on hold. After a while, a customer care executive comes on the line, but he is unsure which doctor or department to refer to.
Enter Marvin, an artificial intelligence-driven chat platform developed by racetrack.ai, a Bengaluru based startup. Marvin connects you instantaneously to the hospital’s website, finds a doctor who is free to attend to you and fixes an appointment. The platform uses advanced chat bots that operate round the clock. Racetrack.ai is currently in talks with several hospitals to implement the technology.
Subrat Parida, who founded race track.ai in 2015, says India is on the cusp of an AI revolution. According to him, Marvin can cater to sectors as varied as banking, insurance, health care, education, e-commerce and real estate. “Marvin not only engages with the customer intelligently, but also makes conversations fruitful and more intellectual with every chat,” said the 35-year-old.
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