Instagram's Challenge

The social-media giant is plagued by bullying. Inside the new plan to fight it

- Katy Steinmetz

ETHAN COHEN TRIED TO LAUGH OFF HIS FIRST EXPERIENCE WITH bullying on Instagram. Like many kids his age, the Raleigh, N.C., teen eagerly joined the platform in middle school, and one day he discovered fellow students snickering at an account. Someone—he still does not know who—had started taking surreptitious photos of him and posting them under the username Ethan_Cohens_neck_vein. The feed was dedicated to jeers about what appeared to be a prominent muscle in his neck. One post compared it to the Great Wall of China. To friends, he dismissed it as a dumb prank, but privately he was distressed. Someone was tailing him and posting mocking pictures for all to see. “The anonymity of it was freaky,” says Cohen, now 18. He reported the account multiple times to Instagram. Nothing happened, even though guidelines that govern user behavior forbid mocking someone’s physical appearance.

Today, Instagram says, the outcome would be different. More sophisticated reporting tools and moderators would quickly shut the account down. And, in the near future, the company aspires to something far more ambitious: sparing users like Cohen from having to report bullying in the first place by using artificial intelligence to root out behavior like insults, shaming and disrespect. At a time when social-media platforms are being blamed for a great many problems, and are under pressure to demonstrate they can police themselves, Instagram has declared war on bullying. “We are in a pivotal moment,” says its head, Adam Mosseri. “We want to lead the industry in this fight.”