COMMUNICATIONS watchdog Ofcom today sent a warning shot to parcel delivery firms including Royal Mail after complaints from customers.
The regulator found that nearly two thirds of customers have had a problem with deliveries, a bigger issue than it used to be now so many people are shopping online and working at home.
It is warning of enforcement action — fines and other clampdowns — unless service improves.
Ofcom also wants to offer greater protection for disabled customers, who it said are 50% more likely to have significant problems with parcel deliveries.
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