Late deliveries are infuriating if you have taken a day off work, or paid extra for a one-day delivery that turns up after two or three days.
If your parcel arrives late, damaged or never shows up, you may be able to claim compensation.
Just do not bother contacting the delivery company, said Sarah Dennis, head of content at complaints website resolver.co.uk: “The golden rule for online shopping orders is that your contract is with the retailer. In most cases, it is their responsibility to cancel your order and arrange a refund or compensation.”
The exception to this rule is when you organised delivery directly through a courier, she added.
Shoppers are free to cancel an online shopping order from the moment they place it to 14 days after receiving it. Exceptions include perishable goods such as groceries or bespoke products such as a handmade sofa.
Esta historia es de la edición December 19, 2021 de Sunday Express.
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