With massive transformation initiatives like Deal Management, Connected Car, Industry 4.0 and Analytics platform, Maruti Suzuki CIO Rajesh Uppal is enabling the influence of technology across the spectrum from customers to experience to the empowerment of their large workforce as the Indian auto giant readies itself to spearhead the future of the Automotive Industry.
Can you shed some light on your transformation journey and key focus areas within it?
We started our transformation journey about 10 years back with the implementation of Dealer Management System which enabled us to understand the customer needs 360 degrees and to make sure that all requirements of the customer are met by our dealerships. Enhancing customer experience has been a big focus area for us. Another important focal area for us has been the shop floor and its automation where Industry 4.0 helped us create a connected shop floor. This has been important area for us in ensuring that we produce right product at the right time, and for the right customer. The third core area has been our employees. We want to make sure that our employees are enabled with the right products and accurate information to deliver the requirements of customers. This entails collaboration platforms with AI integration in all our dash boards to ensure that our employees are empowered handle the customers.
With a large workforce, how do you look after the mobility aspect at Maruti?
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