GEORGE ETTIYIL, Senior Director Sales South Asia, Lufthansa Group Airlines
George Ettiyil, the newly appointed Senior Director Sales South Asia for Lufthansa Group Airlines interacts with Travel And Tour World on Lufthansa's plan to boost its growth in South Asian market. He also discusses about the recent changes in global aviation industry. Based in New Delhi, he is responsible for overseeing all commercial activities for Lufthansa Group Airlines business in India, Nepal, Bangladesh and Sri Lanka. George brings a unique blend of understanding of the business and cultural landscapes in India and Germany.
Travel And Tour World: As you are the new Senior Director Sales in South Asia, what are your plans for expansion?
George Ettiyil: We are starting with small, actionable steps to heighten the end-customer experience delivered by Lufthansa. To begin with, we are ramping up Lufthansa operations in the Mumbai-Munich sector and upgrading the aircraft from an A330 to our latest, state-of-the-art A350. This deployment will be effective from summer 2019. Similarly, we are looking to increase the capacity in the Business Class on our flights from Chennai and Bangalore with a different seat configuration from summer 2020.
When it comes to new operations, our seasonal Edelweiss Air flights in the Colombo-Zurich route have generated a good market response. Based on the results, we can confirm Edelweiss Air operations in this sector for the next winter schedule. We are in the process of evaluating our operations in other existing and new destinations, and will be informing customers of our plans as and when they begin to take tangible shape.
Travel And Tour World: Lufthansa Group and Amadeus renewed their longstanding technology partnership (Altéa contract). What are the benefits Lufthansa Group is getting in terms of sales?
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