Crisis averted: handle any salon dilemma— awkwardness free.
You were a no-show
Not turning up to your appointment without cancelling is not only guaranteed to frustrate the most friendly of hairdressers, but also costs the stylist money and time. Most do however, realise that mistakes happen and the best course of action is to be honest. ‘At Spargo we would never treat a client differently if they have a legitimate reason for not showing,’ says Ian Marshall, Director and owner at Spargo. ‘It’s not very common at Spargo as we send out a reminder text message the day before. The only reason we would act on it would be when a client repeatedly has no shows then we would ask for a deposit when booking. Most of our clients apologise straight away and we accept that.’ Offering to pay for the missed appointment is also likely to clear the air, ‘My advice to any client is to call or go into the salon to apologise and offer to pay for the appointment,’ commented Gary Taylor, owner at Edward & Co. ‘I would not have any issue with a client who offers to pay rather than the salon having to chase up the missed appointment.’
Esta historia es de la edición May 2017 de HAIR.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.
Ya eres suscriptor ? Conectar
Esta historia es de la edición May 2017 de HAIR.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.
Ya eres suscriptor? Conectar
How To Create Headline Grabbing Images
Planning a stunning photoshoot of your collection? International artistic director Cos Sakkas urges you to follow his tips for creating headline-grabbing images.
Top Hairstyles To Get You Festive Ready!
The stunning season of celebrations is here! These top hairstyles will get you festive ready and explode your Instagram feeds in the coming weeks.
Dazzling Makeup Trends To Inspire You To Go All Out This Festive Season
Here’s a quick tutorial on dazzling makeup trends to inspire you to go all out this festive season.
Skinimalism, The Hottest Beautytrend Of 2021
Let’s bring the raw, real, magical and unapologetic you to the vanity table, says NIMMI MATHAI.
SOPHISTICATEd & SEAMLESS
The signature outcome of my French Balayage experience was very natural looking and seamless, informss RACHNA VIRDI.
Hot Hair Hues: The BTS Inspiration
When it comes to hair fashion, Korean troupe BTS exceeds all expectations.
A NEW CHAPTER IN MAKEUP
hair shares 10 lesser-known facts of Parisian makeup expert Violette and her story of becoming Guerlain Creative Director of Makeup.
The Beauty Insider's Guide
We tell you what’s new in the world of beauty this season...
hair Today
We tell you about the latest buzz in the hair industry!
beauty Today
We tell you about the latest buzz in the beauty industry!