What major trends do you see shaping the future of the technology distribution industry, and how is Ingram Micro positioning itself to stay ahead of these trends?
Over the last few years, the technology distribution industry has undergone a radical transformation and is currently at a pivotal juncture. We witness a wide range of emerging technology and business trends that disrupt the market completely, and some of the most prevalent ones are digital transformation, customer centricity, remote work and support, and value-added services.
To stay ahead of these trends, we have taken multiple far-sighted initiatives. We have embraced digital transformation wholeheartedly, and the launch of our “Digital Twin” – Ingram Micro Xvantage – is a major accomplishment in this direction. It’s an intelligent digital experiential platform that enables our associates, partners, vendors and customers to get ready for the digital era of doing business and perform a wide range of transactions and interactions digitally. Ingram Micro Xvantage enables our partners and customers to streamline their operations and achieve operational efficiency most conveniently. Thus, it has also been playing a pivotal role in enhancing customer experience.
The tech distribution space has been impacted extensively due to the shift toward remote work models, and we have seen a rise in the demand for remote support. Ingram Micro Xvantage allows our partners to seek support online and interact with experts. Our partners can perform a wide range of tasks related to product search, quotes, order placement, order tracking, performance monitoring, etc., and even seek support from competent experts through Xvantage.
Esta historia es de la edición July 27, 2024 de BW Businessworld.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.
Ya eres suscriptor ? Conectar
Esta historia es de la edición July 27, 2024 de BW Businessworld.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.
Ya eres suscriptor? Conectar
The Rise and Evolution of Coffee Culture in India
AS A BANGALORE native, South Indian filter ‘Kaapi’ has always been a significant part of our tradition.
The Daily Ground Goes Desi
Success in Tier-2 and Tier-3 cities hinges on several key factors, with one of the most important being the ability to offer high-quality products at an accessible price point
Cracking The Indian Code
TARUN JAIN, CEO of Tim Hortons India believes in creating an experience at cafes by blending global quality, local flavours and affordability
Making Coffee the New Chai in India
Affordable, great-tasting coffee made fast-abCoffee is reshaping how India drinks coffee
Scripting A New Era Of Coffee In India
From a bootstrapped startup to international expansion, NOTHING BEFORE COFFEE is brewing its way to the top by challenging the giants of the coffee industry with innovation, personalisation, and sustainability
"Driven By A Younger Demographic, Coffee Culture Is On The Upswing"
SUNIL D'SOUZA, Managing Director and CEO of Tata Consumer Products, discusses the company's strategic growth in India's booming coffee market, focusing on premiumisation, innovation, and expanding consumer experiences both at home and in cafés, in this exclusive conversation with BW Businessworld's Tarannum Manjul
Fresh Brew, Big Ambitions
From startups to stores, Beanly's Samayesh Khanna and Rahul Jain elevate India's coffee culture by making freshly brewed coffee a daily delight
"On Track To Become India's Top Café Chain"
In an exclusive interview, RAJAT AGRAWAL, CEO of Barista Coffee, shared insights on the company's current market position, expansion strategies, and its response to growing competition
"Ensuring A Seamless Coffee Experience Outside The Cafe Is The Next Big Thing To Watch Out For"
In an exclusive conversation with BW Businessworld's Resham Suhail, Third Wave Coffee CEO RAJAT LUTHRA and its Co-founder AYUSH BATHWAL delve on how they are navigating the competitive landscape, going beyond retail and tapping changing consumer preferences
Go Glocal
Crafting experiences with a glocal touch, Tata Starbucks CEO SUSHANT DASH is credited with pioneering personalised coffee culture in a tea-loving nation