Argenta Bank is Belgium’s fifth largest banking institution providing retail financial services for families in Belgium and the Netherlands. The parent group works through Argenta Spaarbank (banking) and Argenta Assuranties (insurance). The bank has over 1.7 million customers and its product offerings are built on 4 define pillars - savings, lending, insurance and investments. What is unique is that the bank operates through an extensive network of local self-employed tied agents.
Its aim is to be a strong and independent bank-insurer with an excellent customer service and lasting relationships with its shareholders, self-employed distribution partners, employees and suppliers.
AI FOR OPTIMAL MANPOWER
The Group has a strong technology infrastructure to ensure efficient service to its customers. For example, it had undertaken a project to optimize the use of manpower to service its customers faster, making use of AI. In the first instance, it implemented an intelligent mailroom using Belgian company Docbyte’s system. With the solution now fully implemented the bank has eliminated its backlog and reduced human errors while at the same time streamlined its team. Using smart algorithms, it is now able to serve customers efficiently and take up automation and digitization at a faster pace.
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Esta historia es de la edición September 2024 de Banking Frontiers.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.
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Swedbank leverages data to the hilt
Sweden's Swedbank takes innovation to a different level by collaborating with other competing banks:
Digitization is for customer satisfaction, says Argenta Bank
Belgium's Argenta Bank has designed its digitization efforts to enhance customer experience:
Speed, Safety, Compliance
Brijesh Samantaray, Co-founder, Propelld shares the current trends in the education loans how the company is leveraging technology:
Unique methods in fraud perpetration
When we look at some of the very serious frauds that had taken place in the financial realm, it is evident that the perpetrators are somewhat ingenious:
NBFCs: Elevating Organizational IQ
What is more important than hiring smart people is raising organizational IQ. This topic was discussed in depth in a panel discussion at NBFC's Tomorrow conclave organized by Banking Frontiers. Edited excerpts:
Trustful Transformation
Transformation is no longer only about growth & efficiency. It involves aspects like compliance, security and explainability that are impacting NBFCs. These issues are explored in this panel at NBFC's Tomorrow:
CEO Panel: Connecting Traditional Wisdom with Modern Intelligence
Banking Frontiers organized its annual NBFC Conclave titled NBFC's Tomorrow in August 2024 at Mumbai. Highlights of the first panel discussion:
NBFCs EXPERIENTIAL EVOLUTION, TRUSTWORTHY TRANSFORMATION
Banking Frontiers organized NBFC's Tomorrow, its annual NBFC Conclave, in Mumbai on August 21. The program comprised panel discussions on 5 upcoming opportunities for the NBFC sector, along with presentations, fireside chats and a keynote address. Edited excerpts from the conclave:
Smart ATMs - an indication of a resurgence
Smart ATMs can be the future way of how one may be interacting with a bank and doing transactions:
Personalization scores with HNWI & YP
Ghulam Haidar Rasooli, Chief Financial Officer at Afghanistan based Ghazanfar Bank, reveals the impact of personalization and future roadmap: