The Bank of East Asia, or BEA, of Hong Kong has a unique standing. It is one of the 2 family-run banks in Hong Kong. Though a public banking and financial services company, which is the largest independent local bank, it continues to be managed by the illustrious Li family. Intended as an institution to serve local Hong Kong citizens and businesses, it is today one of the most influential local Hong Kong banks with branches across Chinese Mainland, Taiwan, Singapore, the US and the UK. It caters to the financial needs of both retail customers and corporate entities.
Like other global banks that are operating in Hong Kong, BEA too has a solid digital infrastructure even while it says its digital transformation journey is still on. It considers customer experience as the ultimate test of competence and has adopted several innovative technologies like the cloud.
MEABASE PLATFORM
What has been unique about its digital metamorphosis has been the creation of a centralized digital data platform called Metabase, which was launched in 2022 on Google Cloud. Metabase supports reporting, analytics and prediction and helps the bank to be compliant with the strictest of security standards in the banking industry.
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Esta historia es de la edición June 2024 de Banking Frontiers.
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