Delivering excellence

Porus Behramm Iranni Ahura, Director, Handiman Services, shed light on the genesis and core principles of the company's services and its approach to delivering excellence

Could you give us an insight into the principles that define the company's services?

At Handiman, the understanding of 'service' is based on the foundational concept that: Service is not just a job, it is a cause. We don't sell service but peace of mind; we do this by emulating the attitude of 'mothers' and not 'maids'; we take on the role of caretakers and not just service providers. As such, we understand the underlying concerns and anxieties of uncertainty weighing on the customers' minds, address them at the root, and help reduce the psychological load weighing on a customer as a caretaker.

Service is not just about solving issues but creating effective solutions. Hence one needs to understand and define the problem correctly, and to do so, listening is very critical.

Customers are at the core of the company's existence: Handiman exists for and because of the customer to understand his/hers needs, service gaps, and pain points. Here, the team works for and is accountable only to the customers. They are the customer's representatives at Handiman.