Hospitality industry, where service excellence and guest satisfaction play an extremely significant role for a hotel's success has been a constant stigma for the industry which is persistently beleaguered and plagued with the attrition problem. Retaining skilled labour has been a difficult proposition. According to the Bureau of Labour Statistics there was an annual employee turnover rate of more than 74.9% in 2018. This means more than 6% employees departed every month. The Skill Gap report by Ministry of Tourism states that the attrition rate in hospitality industry was high. The total employment and attrition rates, according to Skill Gap report, are as mentioned in the table: It was believed the Covid pandemic, when several hotels curtailed employment, would ease the problem, but did it do so or does the problem still exist? Mahesh Khade, HR manager, Sayaji Pune, maintains, "Every hotel is facing shortage of skilled manpower. Branded hotels require quality people every year and this requirement is growing day by days. Most branded hotels in India today are severely underpowered. The gap between the sector's requirements and its growth is humungous. It's very alarming. There is about 40% -50% attrition and there is a paucity of students entering the sector.
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Esta historia es de la edición March-April 2024 de Hotel Business Review.
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"Leadership is not a License to do Less, it is a Responsibility to do More"
Amit Kumar Sharma is a seasoned hotelier with a career spanning 23 years. A graduate from IHM Lucknow, he began his career with Grand Hyatt, Delhi as a pre-opening team member from where he developed deep interest into the fast-paced career of Food & Beverage operations & management.
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