ACING ALL HOSPITALITY PARAMETERS

from infused modern technology in guest experiences and customised F&B caterings to he expansion of the MICE segment, Doubletree by Hilton Goa Panaji has it all covered or the best leisure hospitality experiences in the capital city of Goa

- SAYLI MOHITE

Goa, a tiny emerald land on the west coast of India, is known for its leisure experiences and pristine beaches. A few of them know that this destinaoffers much more than just relaxing in the sun.

When selecting a leisure hotel, guests are not only looking for resorts which provide tailored hospitality but also seek the 'so close-yet- so far' location for their vacations.

Tucked between lush forest and calming waters of Mandovi river, the beautiful Doubletree by Hilton Goa Panaji is located just ten minutes from the UNESCO world heritage site at Old Goa. Wrapped in nature's bounty, the hotel reflects a true blend of Goan culture and luxury.

Resha Naik, Marketing and Communications Manager at Doubletree by Hilton Goa Panaji, states that "Our serene resort location surrounded by nature with mesmerising views of the river and numerous activities for every traveller, coupled with the flawless service, is what sets us apart making us a popular resort destination in Goa".

PERSONALISED HOSPITALITY

This luxury property makes a relaxing staycation option with well-appointed rooms. Leaving no stones unturned, Doubletree by Hilton Goa Panaji keeps a closer watch on their guest's needs for a real-time personalised hospitality experience. Shiv Bose, the general. manager of the property, articulates, "We have infused technology to ensure that we offer realtime personalised hospitality. A digital key in your mobile phone lets you open your room, and our chatbot "Kipsu" ensures guests can message us round the clock for assistance. To further elevate the experience, we have initiated "Chatter", a connected technology that aids the department to realise and understand guest needs. Our "Dare to Delight" program gives an allowance to every department for a discretionary spend towards delighting a guest."