"BE CONFIDENT AT ALL TIMES, AND WALK THE TALK!"

...Is the advice Manisha Sharma, General Manager, Renaissance Bengaluru Race Course Hotel, gives aspiring hotel General Managers.

A seasoned hotelier with over 20 years of experience in the hospitality industry, Manisha Sharma has held managerial and leadership roles at various established properties across the country and in Dubai.

As the newly appointed General Manager of Renaissance Bengaluru Race Course Hotel, Manisha is entrusted to take care of complete hotel operations, elevate customer experience and further enhance the hotel's positioning as a leading 'Lifestyle Hotel' brand of Marriott International in Bengaluru.

In a candid chat with Hotelier India, the lady tells us what drives her passion for hospitality, the challenges of being a hotel GM, and her vision for the brand....

What triggered your interest in the hospitality industry? Where did it all begin?

My interest in the hospitality industry began in childhood, as my family frequently stayed in hotels while travelling. I value excellent service, comfortable accommodations, and memorable experiences that hotels provide. My passion for interacting with people and creating positive experiences led me to pursue a career in hospitality. I am excited to continue learning and creating exceptional experiences for guests.

What are the main challenges one faces in hotel management? How do you go about resolving any customer dissatisfaction issues?