TEAMWORK HELPS IN SEAMLESS EXPERIENCE OF GUESTS

A hotel runs smoothly only because of the impeccable teamwork of everyone involved. Sharad K. Upadhyay, General Manager, Hotel Crowne Plaza, Greater Noida, with his years of experience knows how to keep his team motivated and help them grow along with the hotel.

In conversation with Nikita Agarwal he talks about his journey and what is the importance of teamwork in the hospitality industry.

When did you develop an interest in the hospitality industry and decided to pursue your career in the same? Tell us about your journey.

My interest in the hospitality industry began when I was exploring my options around high school. During a dinner conversation with my maternal grandfather, I came across the subject of Hotel Management. Since he was a well travelled man, he was able to describe the hotels very vividly to me. I explored further and found that I aligned with the industry in many ways like being outgoing, love for travel, taking care of guests etc. I pursued my hotel management degree from IHM Mumbai and then went on to complete my General Management Program at Cornell University. I started working with IHG Group in 2002 and have worked with leading hospitality brands across different nations like Nepal, India, China and Thailand. My journey in the industry so far has been an exciting one, filled with wonderful experiences and challenges.

With decades of experience, how do you think the hospitality industry in India has evolved over the past few years?