Bring me the manager

Money won't conjure up a handbag that's out of stock. Angry calls will not get you off a waitlist. Don't be an entitled customer

- Karishma Kuenzang

It's ridiculous what people will do when they don't get their way. In March, two Americans filed a lawsuit against Hermès, because they were unable to buy the luxury brand's iconic Birkin bags. The satchels retail for about $12,000 (or ₹10 lakh) on the shelf. Their problem: The bags never go on the shelf - they're always sold out, and the waitlist is only getting longer. The Americans have alleged that in order to move up the waitlist, they were expected to purchase other Hermès items and accessories - an unfair business practice.

A first-world problem, surely. But disgruntled customers the world over tend to believe that they're owed much more than brands and even artists are willing to give.