Technology has been a key focus area at the National Law School of India University (NLSIU) given the emergence of generative artificial intelligence (Gen AI) in the past couple of years. The objective, explains Sudhir Krishnaswamy, vice chancellor, is to understand the foundations of Gen AI and the techniques to customise a large language model so as to apply it to a corpus of material in various fields of law.
Last November, NLSIU embarked on a unique research project in the field of consumer law using AI. This project, in collaboration with IIT Bombay and the Department of Consumer Affairs, will explore how openly available large language models, such as Llama, can be used for building public solutions for enhancing efficiency in India’s consumer grievance redressal system. The initiative aims at creating the proof of concept of a chatbot designed to guide consumers on the procedural aspects of drafting a complaint and answering questions relating to consumer law in India. It will also design a decision-assist tool for searching case laws and summarisation of documents to provide assistance to judicial authorities in the area of consumer affairs.
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