When asked if Akasa Air plans to follow IndiGo, which recently announced it would be introducing business class in its planes, he replied, "For the moment, no. Will we have a particular type of seat for 810 customers? No."
Moreover, he challenged the characterisation of airlines as solely "low-cost" or "fullservice". "I do not believe it is such a binary state. Akasa today is India's most on-time airline. That, to me, is the highest level of service we could provide to our consumers. So why would you not consider us to be a full-service carrier already?" he asked.
A full-service airline typically offers a range of amenities and services beyond just transportation from one place to another. These may include things like free meals and snacks during the flight, a wider choice of seat options including business or first class, more legroom, in-flight entertainment systems, and sometimes even amenities like blankets, pillows, and toiletry kits.
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