Ateeq filed a consumer complaint before the Gorakhpur District Forum in which he claimed interest from May 2011 to September 2014 due to the delay in making the payment. The bank contested the complaint on the ground that disputes regarding pension, gratuity, etc. cannot be filed before a consumer forum as there is no consideration paid by an employee for availing such benefits.
The District Forum upheld the bank's contention and dismissed the complaint through its order dated May 6, 2022. Ateeq challenged this order in an appeal filed before the Uttar Pradesh State Commission. The appeal was dismissed by an order dated February 26, 2022.
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