Laura and Marc Hall, celebrating their second wedding anniversary today, are not due to fly back to the UK until Friday with parents Alison and Wilf and brother Nick.
Music teacher Mr Hall, 37, told the Standard: "We feel abandoned and there's no support. The only information we've had from TUI is an auto-generated email to say hope you're enjoying your holiday!
"It's quite weird in a way that there's been nothing, no direct communication at all. It's chaos and up to us to get a flight home."
Mrs Hall, 30, told BBC Breakfast: "On Saturday night we were just having a drink and we knew that other places had been evacuated but we were just told to stand by.
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Esta historia es de la edición July 24, 2023 de Evening Standard.
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