After-sales services: Pixel lags peers with longer repair time

AMONG THE MAJOR brands in the country, Google Pixel lags on the after-sales service parameters like time taken to repair phones compared to players like Samsung, OnePlus, Oppo, Apple, Vivo and others, according to experts and data available on the websites of different brands.

- JATIN GROVER

With consumers preferring premium smartphones, one of the critical factors, according to experts, which influences purchase decision is the after-sales service by the brands. The services include accessibility of service centres, time taken to carry out repairs and the cost of repairs for in-warranty as well as outside warranty.

With regard to in-warranty smartphones, while companies like Samsung, OnePlus, Oppo, Apple, etc, take somewhere between a few hours to 2-3 days depending on the kind of repair and service requirement of devices, Pixel takes around 15-20 days for any kind of hardware issues in the phones.

However, the company has an active 24x7 support for minor troubleshooting problems in Pixel phones and has a tie-up with F1 Info Solutions for simple issues.