Compensation to double under new water reforms

COMPENSATION for customers receiving poor services from water companies who are failing to meet standards could more than double under Government proposals.

As part of the plans, the list of circumstances that can trigger compensation will also be expanded, including automatic payments for those issued boil notices or when water companies fail to conduct meter readings or installations as promised.

Environment Secretary Steve Reed said the Government hopes to 'turn the tide on the destruction of our waterways'.

The proposals, which will be subject to an eight-week consultation, will increase the amount of reimbursement that customers are legally entitled to when standards are not met by water companies.