With ChatGPT and generative Al going mainstream, logistics operators have also begun exploring ways to apply generative Al for their customers and partners. In an interview, Dirk Olufs, chief information officer of Bonn, Germany-based logistics firm DHL Express, spoke about the company's tech-driven product development roadmap, the use of AI in DHL's product stack, plans to use generative AI, and India's significance among its global markets. Edited excerpts:
How does DHL handle operations at scale within India? Do emerging technologies play a role in it?
It is not only a challenge in India, as we operate in 230 countries. The underlying infrastructure is quite different depending on geography. If you are operating in Europe and the US, you have high-end, high-tech. In developing markets, the infrastructure is not there yet. It's a challenge to accommodate these various infrastructure setups. What we have done is set up a protocol called 100% uptime where we basically invest in technical solutions in business continuity plans (BCP) to ensure our systems operate 24x7 in all countries.
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