According to an employee handbook, typically issued to staff on their first day at the company, workers should avoid touching the office's glass doors and those who leave fingerprints have to clean them off. Employees who are late for work are advised to "shout up your apology to the room".
Staff at the company-run by Frank Hester, the Conservative party's biggest donor - "must live within the circled area" of a map depicting a radius surrounding TPP's office in Horsforth, Leeds, which excludes the city centre, to ensure they can get to the office quickly if an urgent issue arises.
When asked questions in meetings, hands should be raised "clearly and not in a half-hearted manner", with this straight arm raising known informally within the company as "Phoenix hands".
Employees are also told how to speak in the workplace. On entering a meeting room, they are instructed to "walk straight in" and "not to hover outside the door for any amount of time".
They are told: "Do not worry about being polite, just start talking to the person you need." They are also instructed not to use phrases such as "sorry to interrupt", or "could I bother you?" Yawning or daydreaming during conversations, eating sandwiches at desks and using mobile phones or getting messages on smartwatches in the office are also not permitted.
The guide has evolved over time, with additions and updates. The handbook dating from 2014 said that failure to follow the rules may "warrant dismissal" - a warning that has now been removed.
One of its "core rules and values" in 2014 was the principle of "no bullshitting", which is now understood to have been changed to an instruction to "be direct".
Employees are told to answer "yes or no" and never "I think so" or "sort of".
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