The supermarket chain has been forced to offer 10 per cent off all shopping until Christmas Eve for its loyalty card holders and discounted prices for everyone else. It faced criticism and complaints after IT problems meant that loyalty discounts were not applied at the till, leaving customers with a more expensive shop than they had expected.
The company said some home deliveries had also been affected.
To compensate, Morrisons said it was making the top 100 More Card prices the regular price for all customers, whether or not they were members of the loyalty scheme.
A spokesperson for the supermarket chain said: “We are experiencing some system issues which are affecting our More Card customers. For More Card customers who have Morrisons Fivers to redeem, these will be done manually in store by colleagues.
Esta historia es de la edición December 24, 2024 de The Independent.
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