The firm’s crew rostering system was impacted by Friday’s IT outage. Tui grounded 64 holiday flights to and from the UK on Friday, with further delays and cancellations on Saturday and yesterday.
The company is taking the highly unusual step of cancelling entire package holidays to manage down the scale of its problems – which are particularly acute at Manchester airport.
A passenger who had been waiting for a Manchester-Lanzarote flight due out at 6am yesterday morning learnt shortly before noon that her whole holiday had been cancelled.
She told The Independent she has now rebooked with Jet2 Holidays to go to Tenerife today.
Tui’s Manchester-Cancun flight due out at 12 noon on Saturday was eventually cancelled eight hours later.
The Boeing 787 Dreamliner was ready to go to the Mexican resort, but Tui decided to deploy it first to take passengers out to Palma de Mallorca and bring others home.
Passenger Lindsay Dawes said that at the departure gate for the Cancun flight, they were “told there’s no pilot as the crew have gone over their hours”.
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