Rosey Hudson paid the full tariff every time she parked her vehicle at the Excel Parking Ltd site but did so after walking to where she could connect her phone due to poor signal service.
Despite this, the company sent her 10 penalty charge notices (PCNs) and argued that she had exceeded the maximum period of five minutes to purchase the tariff at the Copeland Street car park.
In a statement to the BBC, the car park operator said Ms Hudson had breached its terms and conditions and was the “author of her own misfortune”. She had started using the car park in February 2023 and said the parking machine was out of order, so she tried to pay using the phone app.
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