OCBC Group, the second-largest financial services group in Southeast Asia by total assets, employs approximately 30,000 employees.
Behind the scenes, the bank has a team of unsung heroes working tirelessly in the background, alleviating its staff's workload and performing many of the mundane tasks for them.
OCBC Buddy and Wingman are two of the behind-the-scenes assistants well tapped by OCBC staff.
Used more than 30,000 times on average a month, OCBC Buddy is their generative artificial intelligence (AI)-powered chatbot for employees that is able to trawl through hundreds of thousands of internal documents and intranet pages to offer clear answers to queries ranging from Who's Who in the group to block leave compliance.
OCBC Wingman, on the other hand, serves as a coding assistant for the 2,000 developers across the Singapore-listed OCBC Group in their work, helping them to autogenerate, debug and improve their computer code. Productivity of the developers has improved by 20 per cent as a result.
Buddy and Wingman are two of the automated software applications created in-house by OCBC and powered by generative AI to enhance employee experience, boost productivity and improve quality, says OCBC group chief operating officer (COO) Lim Khiang Tong.
Generative Al is also used to power a multilingual minute-taker, leveraging speech to text capabilities to automatically create transcripts and summaries of meetings in different languages.
The technology - Generative Alwas popularised in 2022 by the success of OpenAI's ChatGPT (Generative Pre-trained Transformer) chatbot, a language model trained to generate conversational text based on context and past data.
OCBC started going big on generative Al around that time and has also rolled out its own OCBC GPT as a pilot trial from April to September 2023, involving close to 1,000 employees across both front office and backend operations.
Esta historia es de la edición November 16, 2023 de The Straits Times.
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Esta historia es de la edición November 16, 2023 de The Straits Times.
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