They were directed to other buyers' purchase carts on the check-out page, with the full names, phone numbers and e-mail addresses of strangers fully visible. Some could even see other event and concert tickets that the account owners had bought previously.
The J-pop concert is scheduled to be held on Jan 11, 2024 at Resorts World Sentosa.
It was sold out within minutes after ticket sales started online at 10am on Dec 1. It is the duo's first concert in Singapore.
Ticketmaster is the official ticketing agent for the concert.
An irate fan told The Straits Times that he was shocked when he wanted to pay for his tickets.
"I was stunned to see that my cart didn't have the tickets I selected.
"It was only then that I realised the cart wasn't mine, and the name, phone number and e-mail address were someone else's," said the fan, who asked to be identified by only his surname Leong.
"Some people might have accidentally paid for other people's tickets as no one would expect their cart to contain someone else's items," added the 28-year-old, a teaching assistant at a local university.
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Esta historia es de la edición December 02, 2023 de The Straits Times.
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