Robot deliveries, unmanned 7-Eleven store at retail innovation hub
The Straits Times|January 23, 2024
High-tech concepts at Esplanade Xchange’s Hive 2.0 could be rolled out elsewhere
Anjali Raguraman
Robot deliveries, unmanned 7-Eleven store at retail innovation hub

Workers in South Beach’s office tower can now get purchases such as ready-to-eat meals, drinks and snacks from a nearby 7-Eleven store delivered directly to them by a robot.

The fleet of seven robots by home-grown start-up QuikBot Technologies can navigate the maze of lifts, walkways and office gantries autonomously, and even hand items over to one another along the way. Orders are placed through the QuikBot app.

Bot delivery is part of a host of concepts now in operation under Hive 2.0, a high-tech retail innovation hub at Esplanade Xchange. The air-conditioned underground retail strip linked to Esplanade MRT station is operated by SMRT’s business arm Stellar Lifestyle.

The 297 sq m hub comprises 10 unique retail experiences by start-ups focusing on automation, robotics and digital retail services. It was launched on Jan 22 by Minister of State for Trade and Industry Low Yen Ling.

One concept is 7-Eleven Shop & Go, the convenience store chain’s first unmanned and cashier-free store in Singapore where customers can tap into a gantry to pre-authorise their credit cards, pick items off the shelves, and exit. 

Their credit cards are charged accordingly, and a QR code can be scanned to get an itemised receipt.

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