Among airlines, Delta was by far the hardest hit hard by the outage, having to cancel thousands of flights, because key systems were crippled by the incident.
The lawsuit was filed Tuesday in the U.S. District Court Northern District of Georgia Atlanta Division on behalf of Delta customers impacted by the outage. In it, the customers allege that Delta refused or ignored their requests for prompt refunds for their canceled or delayed flights.
The complaint also claims Delta didn’t provide all impacted passengers with meal, hotel, and ground transportation vouchers and continues to refuse or ignore requests for reimbursements of those unexpected expenses.
“These unfair, unlawful, and unconscionable practices resulted in Delta unjustly enriching itself at the expense of its customers,” the lawsuit states.
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