MACHINE REVOLUTION
Business Traveller UK|May 2024
Artificial intelligence is transforming the travel industry, with huge strides in data analysis and generative AI set to create seamless, personalised travel for passengers
TAMSIN COCKS
MACHINE REVOLUTION

It's 2034. You're getting ready to head to the airport when Genie pings your personal AI travel assistant. Genie has a travel update: your flight has been cancelled due to a typhoon in Singapore. Before you can even start processing the inconvenience, Genie pings again. It has checked your diary and offers the best alternatives: either catch a layover via Dubai leaving in six hours, or delay your flight until the next day.

You choose option one. Genie confirms and advises that your Uber transfer has been rescheduled and a refund processed. (Genie has also reserved a massage for you in the lounge during your layover and pre-ordered your favourite welcome drink.) Genie also drafts an email to your first client, advising of the delay and providing suitable alternative timings within your calendar. You hit send. A major travel disruption sorted in seconds.

Now, let's rewind to 2024. This advanced level of seamless travel management may still seem like a sci-fi dream, but the age of artificial intelligence has officially arrived and is set to transform travel in the next decade. Expect to see huge developments and customer experience improvements, with personalised recommendations, paperless airports and automated expense systems on the way.

CHATBOTS AND TRAVEL PLANNERS

There are different functions for AI technologies. Generative AI refers to the group of programmes such as Chat GPT that generate high-quality text, images and other content.

The applications of this technology are far-reaching, primed to improve customer chatbot services by a quantum leap as well as star as your pocket-sized travel consultant.

Esta historia es de la edición May 2024 de Business Traveller UK.

Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.

Esta historia es de la edición May 2024 de Business Traveller UK.

Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 9,000 revistas y periódicos.

MÁS HISTORIAS DE BUSINESS TRAVELLER UKVer todo
The Hotel Maria, Helsinki
Business Traveller UK

The Hotel Maria, Helsinki

The hotel introduces a new era of luxury Nordic hospitality to the Finnish capital

time-read
2 minutos  |
December 2024 - January 2025
Casa de las Artes, Madrid
Business Traveller UK

Casa de las Artes, Madrid

The Melia Collection’s debut in mainland Spain has an artistic wow factor

time-read
2 minutos  |
December 2024 - January 2025
Emirates Boeing 777 business class
Business Traveller UK

Emirates Boeing 777 business class

An updated business class cabin offers a mixed experience

time-read
2 minutos  |
December 2024 - January 2025
Moxy Brooklyn Williamsburg
Business Traveller UK

Moxy Brooklyn Williamsburg

Marriott's Moxy brand debuted in Brooklyn in March 2023, marking the brand's sixth property in New York

time-read
2 minutos  |
December 2024 - January 2025
Mercedes-Benz AMG GT 63
Business Traveller UK

Mercedes-Benz AMG GT 63

The roomier four-door coupé offers comfort and performance

time-read
1 min  |
December 2024 - January 2025
EXTRA DAY Singapore
Business Traveller UK

EXTRA DAY Singapore

Explore the Lion City's fascinating heritage, food and culture

time-read
2 minutos  |
December 2024 - January 2025
ART INNOVATOR
Business Traveller UK

ART INNOVATOR

Hannah Brandler chats to Takashi Kudo, a member of teamLab - the international art collective from Japan

time-read
2 minutos  |
December 2024 - January 2025
LAST ORDERS
Business Traveller UK

LAST ORDERS

Should we limit alcohol sales to prevent passengers behaving badly? Our columnist hopes not...

time-read
2 minutos  |
December 2024 - January 2025
THE BIG INTERVIEW WITH DILLIP RAJAKARIER CEO MINOR HOTELS
Business Traveller UK

THE BIG INTERVIEW WITH DILLIP RAJAKARIER CEO MINOR HOTELS

BIOGRAPHY - Dillip Rajakarier joined Minor Hotels in 2007 as chief finance and investment officer. At the time, the group had a portfolio of 12 hotels concentrated in Southeast Asia. Since taking the reins as CEO in 2011, he has driven the company's rapid global expansion, which today includes more than 550 properties in 60 countries.

time-read
4 minutos  |
December 2024 - January 2025
2025 Travel wish list
Business Traveller UK

2025 Travel wish list

Looking for travel inspiration for the year ahead? We ask our team of international editors what's on their radar

time-read
6 minutos  |
December 2024 - January 2025