DoubleTree by Hilton 
Jak ar ta – Diponegoro 
announced the launch 
of its brand new first Five 
Feet to FitnessTM rooms. 
The first of its kind in Southeast Asia, 
this is Hilton’s revolutionary in-room 
wellness concept that allows guests 
to pursue fitness and well-being in the 
privacy of their own hotel room, with 
over 11 different equipment and accessory options. Read on Page 10
“ WHERE I BELONG” : DESIGN TRENDS FOR 2020/2021 Heimtextil 
International Trade Fair for Home and Contract Textiles Frankfurt am 
Main, 7 to 10 January 2020 See more on Page 22
One of Singapore’s favourite eateries is headed straight for Bali, with 
Neon Pigeon bringing a pop-up to Flat Stanley this December Read 
more on 51
Remember to registered the Shanghai international Hospitality 
Design & Supplies Expo 2020 which SET TO BE HELD AT SNIEC 
SHANGHAI ON APR 27 – 29. Please contact Jade via email jade.liao@
ubmsinoexpo.com
Many more to read ...Happy New Year 2020

Dear Readers,
In this edition, we celebrate the dynamic hospitality landscape of the Asia Pacific. Our Cover Story explores enterprise mobility and its transformative impact on guest experiences, complemented by an insightful interview.
We highlight Accor's partnership with the World
Monuments Fund, emphasizing cultural heritage
preservation. The new Banyan Tree Veya in Valle De Guadalupe showcases luxury entwined with local culture, while Indonesian hotels are encouraged to shift from OTAs to direct bookings for improved revenue.
World Ocean Day 2024 sees Marriott Bonvoy Indonesia championing cli
mate sustainability, and the Novotel Nara brings modern comfort to Japan’s ancient capital. Events like the Maybank Marathon Bali 2024 and sustain able bartending competitions further enrich our industry.
With RHG's impressive new signings and Park Inn By Radisson opening in Melbourne, the hospitality scene continues to thrive. Initiatives like Cenizaro’s ‘Pack for Hope’ and Avani’s ‘Avani Tribes’ invite deeper guest engagement.
As you explore these stories, we hope they inspire your own journeys in
hospitality and beyond

Since 2006, In addition to delivering news and trends, Hotelier Indonesia Magazine also provides expert insights from industry leaders and insiders. Whether you are looking for advice on hotel management, marketing strategies or future trends, you can find it all in this magazine.

CUTWORK REINVENTS RESIDENTIAL LIVING BY DESIGNING JAPANESESTYLE, LEGO-LIKE
PREFAB APARTMENTS FOR BOUYGUES IMMOBILIER’S NEW SHARED LIVING BRAND.

VISIT (OR RE-VISIT) SRI LANKA AND FIND PARADISE WITH AVANI KALUTARA’S REOPENING PACKAGE.

AQUA BLU LAUNCHES SPECIAL RATES FOR LOCAL RESIDENTS.

THE DIVERSEY SHIELD PROGRAM OFFERS OPPORTUNITY IN A TIME OF CRISIS...

Hotelier Indonesia established 2006 in Dubai , It is for the hotelier and hospitality professional who is a worker at any level. Hotelier Indonesia has a commitment to be a platform for those who are represent professional in hospitality industry. And to promote the concept of community in this fast growth industry.
Hotelier Indonesia covers hotel management companies & every major chain headquarters. Hotelier Indonesia reaches hotel owners, senior management, operators, chef and other staff who influence, designers, architects, buyers and suppliers for hospitality products and services . We more unique than any other hotel publication in the world.

Indonesia now is on alert, many
events canceled and some are postpone
due to the COVID-19 Outbreak.
Governoor has announced to closed
all Jakarta Tour destination to protect
people from the covid-19 spreads.
And suggest to closed all schools and start
recommend to avoid gathering, amid the
outbreak. Therefore please check all events
schedules before you make hotel and flight
reservations . This outbreak has hit Hospitality Industry in
every aspects. This global outbreak has announced by WHO as pandemic
and everyone has ordered to be ready and avoid the spreads.
Please take care yourself and family.
Rachel Grier, IDeaS Area Vice President, Asia Pacific Concerns relating
to the spread of the COVID-19 and largescale travel restrictions put in
place are having a direct impact on hoteliers across the Asia- Pacific
(APAC) region. So, what should hoteliers consider when seeking to
address the business challenges posed by the emergence of COVID-
19? Read on Page 14.
Check out what Yuki Hu, Eva Liu and George Yu advice regarding
COVID-19 and the global hotel industry: A roadmap to recovery start
on Page 44
Not to miss Bali Brand & Residence March 2020 Report from Horwarth
HTL in this edition, plus Many many more to read ... again, always
protect yourself and be safe!

Jakarta now alerted since
global outbreak of COVID-
19. This global outbreak has
been effected to tourism and
hospitality fields in day to day
operations. Global economy has been
predicted down in travelsbusiness too.
not to mentions hospitality events and
other mass gathering, therefore please
check to all events schedules because
most of the events has been postpone in order to avoid the
spread of the COVID-19 outbreak. We all hope everything is going to
be fine soon. Makes sure to wash your hands very often with soap and
protect yourself. GodBless you all.
This Edition Cover is about Karma Beach. THE REVAMPED KARMA
BEACH IN ULUWATU MAKES ITS DEBUT .BALI’S FAVOURITE. BEACHSIDE
RESORT INTRODUCES A STYLISH NEW LOOK AFTER AN OPULENT
RENOVATIONKarma Beach is located by the iconic Uluwatu reef, offering
guests and day visitors the chance to wallow in the crystal clear
waters of the resort’s private beach, to the sound of chilled beats with
a cocktail in hand See more on Page 70
BLLA AND STAYBOUTIQUE’S FEMALE EMPOWERMENT CONFERENCE
is on soon. Read more on 19
Many many more to read ...Protect yourself and be safe!

Hong Kong – Swire Hotels 
is pleased to announce that Simon McHendry, former General Manager of EAST, Beijing, has 
been transferred to The Temple 
House as the new General 
Manager, effective July, and will 
oversee the operations and lead 
the team in Chengdu readmore on 
Page 8. 
One of the greatest events in early2020 is International Trade 
Fair for Home and Contract Textiles Frankfurt am Main, 7 to 10 
January 2020 Heimtextil Trends 20/21 read the Overview here 
on Page 146
Remember to registered the Shanghai international Hospitality 
Design & Supplies Expo 2020 which SET TO BE HELD AT SNIEC 
SHANGHAI ON APR 27 – 29. Please contact Jade via email jade.
liao@ubmsinoexpo.com
Many more to read ...be my guests :)

Amazing year with amazing events. Food and Hotel Indonesia 2019, Pub Restaurant and Bar 2019 gained big success events last month, not to mentions many other events such Hotel Investment Malaysia 2019 and many other. There are upcoming hospitality events next month too and THINC 2019 will held in Bali this September 5th, so manage your time to register and come to this famous investment conference. Since its inception, the conference has been the founding grounds for some of the most defining hospitality trends in this part of the world. Each year,
THINC Indonesia brings together nearly 250 industry stakeholders, business leaders and key decision-makers from close to 15 nations . Food and Hotel Malaysia 2019, The Malaysian premier trade only food and hospitality show, Food & Hotel Malaysia (FHM), will be back for the 15th time from 24-27 September 2019, makes sure you save the date, and register as soon as you can. Read about FHM2019 start on page 100 and just click there to register.
Whats more on this edition, Hotel360 UK’s leading hospitality event dedicated to increasing hotel profitability! IDeaS Webinar , Shanghai International Hospitality Design, and much more. Enjoy!

Dear Hotelier Indonesia,
This edition cover Interview with Botanica Chef , Karma Projects in Thailand,
Movenpick Projects, Hilton, Accor and many more
Our Special Solution from IDeaS for Hotelier is on page 22. In a market facing
oversupply issues, it has never been more important for local hoteliers to have the
right people and systems in place. Read more on page 22 just click and you get
there. Calculate Your Uplift Now! Click here https://pst.cr/tmVJX
Again 2019 is a Hot Years for Great Events, Lots of em, See your self and Save the
date. THINC 2019 is one of the Featured Events of The Year Read more on page
83
Also dont miss Bali Hotel & Branded Residences Report and Maldives Report as
well as Welness Business Report from Horwarth HTL a must read for professionals
hotelier like you. Simply Click here to page 108
Did I mention FCS? a mobile solution for Hotel Operations? Click here to get
there page 85 ,and many more... Stay happy and more to come for you next!

Dear Hotelier Indonesia, 
This edition will cover Intercontinental Jakarta Pondok Indah, Double Tree 
expansion, Mandarin Oriental, and many more
Our Special Solution for Hotelier is on page 18. Resort owners in Bali operate 
complex businesses. They face challenges related to volatility in demand, ha￾ving overwhelming amounts of data and complicated revenue streams. As a 
result, traditional dynamic pricing approaches simply aren’t ideal options for 
many resorts, which means there is greater risk of missing out on potential 
revenue gains. Read more on page 18
There are lots of Great Events in 2019, one of the is East Africa Tourism and 
Hospitality Expo 2019 read em all on page 92
And many more... Stay happy and more to come for you next!
Editor In Chief | Founder
Hery Sudrajat

Dear Hotelier Indonesia,
This edition will cover Awei Metta, a chic new business and leisure hotel in
Yangon , Q&A With Marcelo Guimaraes Scuba Diver And Marine Biologist
At Awei Pila Resort, Mergui Archipelago , Phi Phi Island Village Beach Resort
, Six Senses Hotels Resorts Spas , BLOOMFIELD BALI BOUTIQUE Hotel
and Spa ,and many many more
The global hotel sector has undergone a period of sustained growth over recent
years , lets see whats Rachel Grier, Area Vice President, Asia Pacific for
IDeaS about it, exclusives for Hotelier Indonesia. Click here to read more from
Page 154 .
Read 2018 Bali Guest Review Report, Click here to read more from Page 126 .
Greenhouse, a market entry platform and co-working space that believes in
connectivity and environmental sustainability, has proven in 2018 that offline
connectivity is as wanted as online now in Indonesia. Click here to Read more
Karma Reef Presents Barefoot Luxury On The Idyllic Island Paradise Of Gili
Meno , Read them here
And many more... Stay happy and more to come for you next!

Dear Hotelier Indonesia,
This edition will cover Motel Mexicola. InterContinental-Hong-Kong,
JW Marriott Phu Quoc Vietnam, Mövenpick Hotel & Convention Centre
KLIA, Outrigger Hotels and Resorts and many more
Nicolaza Que Pasa is part of the dynamic team behind Bali institutions
Motel Mexicola, Da Maria, Luigi’s Hot Pizza and most recently, Tropicola,
the island’s coolest new beach club. Read more from Page 103 .
Read Hotel Report of Meliá Hotels International First Semester Results
2018 start from Page 97
Outstanding Hot events from Messe Frankfurt, The only trade fair that’s
ahead of its industry. Find out and read from Page 106
This holiday season, Mövenpick Resort & Spa Jimbaran Bali is inviting
guests to gather together with their loved ones and enjoy a series of
fun-filled festive activities, including spectacular dining experiences on
Page 156.
And many more...
Stay happy and more to come

INTERCONTINENTAL BALI RESORT IS DELIGHTED TO WELCOME: ADRIAN UPWARD AS ITS NEW CULINARY DIRECTOR, 18 BEDROOM BOUTIQUES HOTEL IN UMALAS, MANDARIN ORIENTAL,
CANOUAN MAKES ITS DEBUT IN THE
CARIBBEAN...

Dear Hotelier Indonesia,
Questex Hospitality Group, international conference producer,
has concluded its two day Asia Pacific Hotel Investment
Conference (APHIC) on 5-6 June 2018 at the JW Marriott Hotel
Bangkok. Read more on Page 114
Register Now For Early Bird THINC Indonesia 2018 . After
a successful run for four consecutive years in Bali, the 6th
edition of the conference will return to Jakarta due to the
unpredictable and volatile nature of Mount Agung’s volcanic
eruptions. THINC Indonesia 2018 would have the Opening
Reception held at the Artotel Thamrin on the 5th September
evening and the conference will start at 9 in the morning of
the 6th at the Fairmont Hotel , See the details on Page 30
To Read 5 Challenges Facing Resort
Revenue Managers Today By Tracy
Dong IDeaS Jump to Page 60
And many more...
Stay happy and more to come

Dear Hotelier Indonesia,
Mizzisoft, the developer of a leading cloud-based Workforce
Management System helped Jeju Shinhwa (Korea) revolutionize
their workforce management through implementation
of a solution that included planning, rostering, time & attendance
to final payroll for more than 1000 employees. This
has allowed Jeju Shinhwa, one of Korea’s largest Integrated
Resorts to upgrade their manpower processes from an antiquated
system to an easy to use web based solution. Find out
the interesting Study Case on Page 104
Marriott International announces the opening of its first
Courtyard by Marriott in Cambodia with the debut of Courtyard
by Marriott Siem Reap See their wonderful images all
start on Page 14
Bvlgari Hotels & Resorts signed an
agreement with Mitsui Fudosan
Co., Ltd., a leading global real-estate
company headquartered in
Tokyo, to open Japan’s first
Bvlgari Hotel in Tokyo, scheduled
to open at the end of 2022. Jump
to Page 70
And many more...
Stay happy and more to come

Dear Hotelier Indonesia,
Everyday is a lovely day, when you start the day in the right way.
A new Bvlgari Hotel is scheduled to open in Paris, in 2020. Following
the opening of Beijing and Dubai in 2017, Shanghai in 2018, Moscow
and Paris in 2020 the Bvlgari Hotels and Resorts collection will grow to
eight properties, including Milan, London and Bali. Read it all plan start
from page 68

This edition featuring Alila Group start
from page 12 and Bellmond Cap Juluca
from page 56
As usual , find out past , on going and
next hospitality events near you.
I wishing you and your team a great
things always. More to come..

Dear Hotelier Indonesia,
Talking about the Bali crisis , Horwath’s Indonesia-based Director Matt Gebbie
said “the volcanic activity and the precariousness of demand sources has shone
a spotlight on the over-reliance on one-trick ponies, Australia and China . Click
here to go to page 60
In this edition, Bali Hotel and Hotel Residences Market Report by leading consulting
firms Horwath HTL and C9 Hotelworks is not to be miss. Click here to
get there to page 64
See the Movenpick 70 years anniversary events on page 110.
And as always , some great hospitality events to
know and visit start from page 8.
I wish you all a wonderful life, and healthy mind.
more to come

Dear Hotelier Indonesia,
This year will full of Great Hospitality events and there some coming up soon, Wedding Festival, ITB China , RPB Asia , FHA2018, IFEX, and many more, you may check the events calendar on page 10. While Karmawellness Week , will start on Friday 13Th-Sunday 22nd April, 2018, will give you once-in-a-lifetime 50% discounts on all Karma Spa massages, plus healthy cuisine, pop-up juice and smoothie bars all week , plus many other fun class and activities around. See them start on Page 29.
SHR Announces New CRS Product, Global PMS Integrations, and European Direct Connect on Page 50. Interesting news from technology expert. one more thing, please support and visit our friend in instagram #baliissafe So much thing to see and read, so enjoy the reading and many more to come All best everyone.

Again, Hotel competition may become worst, great service is number one, but then there was some to helps it out, SHR with Windsurfer® CRS , in booking technology allow you toeasily manage yourrates and inventory across all distribution channels, providing not only one of the best booking engines on the market, but also the stron-gest integrations and connections to wherever you sell your rooms, see more hereJW Marriot PHU QUOC EMERALD BAY has picked up the pri-zed title of Asia’s Leading New Resort at the 24th Annual World Travel Awards™ Asia & Australasia. Check them out on page 72Travelico and Hotel Intel Hot Interview is available here on page 56 and just many more inside to read, Well Happy Reading and Happy Long Holiday !!

Quantity over quality: be careful what
you wish for... BALI HOTEL & BRANDED
RESIDENCES UPDATE is the Main
Report for this edition. Created
collaboration between Horwath htl
and C9 Hotelworks Company Ltd.
A must Read Report to rich your
knowledge and prepare the strategic
plan ahead. Start to read
now here
New Booking Platform is just launch this week. Traveliko is the name. It
is specifically designed to promote fair, ethical, value-added travel while
helping make the world a better place. Get to know the more here
And of course many great news as always ... see you for more soon..

Dear Hotelier Indonesia Readers,
Amazing year in 2016, will be soon
over and we are all have to be ready
to face the year of 2017.
Let’s start with Mariá Zarraluqui
(Vice President of Global
Development for Melia Hotels
International Group) interview on
Page 26.
She will explain how to observe
and discover a new & potential
market for Meliá Hotels
International that can enter.
AHTIC | ASIA HOTEL & TOURISM INVESTMENT CONFERENCE - SRILANKA
2016 was successfully held by Bench Events’ , see the conclusion here
on Page 44
In HotSpa section we have Spa Alila which is committed to providing
treatments blending ancient Asian healing techniques with age-old
beauty recipes that feature the curative benefits of fresh,
natural, and quality ingredients. Check yourself here on Page 54
See what Swiss-Belhotel International’s Chairman and President
Gavin M. Faull said about THE NEW CONNECTED AND BUDGETFRIENDLY
SWISS-BELEXPRESS KUTA on Page 64
And.... many other information that you, as a hotelier need to know.
Well then , I hope you like it. Send your comments and idea if you
have one , simply send your email direct to me at :
herysudrajat@hotelier-indonesia.com
Enjoy reading. More to come and Happy New Year

Dear Hotelier Indonesia readers, Find out Gili islands Lombok Hotel Market Update 2016 & Tourism Report by Bill Barnett from C9 Hotelworks, read on page 64.
Prof. Nestorovic the author of Islamic Marketing, explain about ISLAMIC TOURISM: HOW FAR SHOULD THE TRAVEL MARKET GO TO CATER TO MUSLIM TRAVELERS? page 68.
The gathering of international investors, business leaders, government ministers and officials will share information and intelligence during the three-day conference in November on page 14
Hotel Management Asia Summit Returns to Hong Kong to Help Boost Productivity, Innovations for 2017 on page 31
Hotel Technology Hong Kong Conference : Hotel Tech on Best Practices Against Cyberattacks, Cash Relevance in Hotel Business on page 30
This edition Cover : KARL LAGERFELD ANNOUNCES LAUNCH OF GLOBAL HOSPITALITY BUSINESS read on page 26.
Well then I hope you like it. Send your comments and idea if you have one direct to me at : herysudrajat@hotelier-indonesia.com Enjoy reading. More to come

Hotelier Indonesia - Q&A with Chef Francesco Balestrieri of Joe’s Bar, AN ITALIAN CHEF REIMAGINES BAR FOOD IN THE NATION’S CAPITAL, HOTEL MANAGEMENT THAILAND SUMMIT 2016, THE GALLERY, HOTS LUXURY BRAND : Conrad Hotels & Resorts Debuts Smart Luxury in the Philippines with Opening of Conrad Manila, SWISS-BELHOTEL INTERNATIONAL ANNOUNCES SKI SEASON START AT CORONET PEAK, QUEENSTOWN, THE PENINSULA HONG KONG, SHANGHAI AND BEIJING PRESENT ‘LEGENDARY ARTISANS’ and more..,

SHERATON BALI KUTA RESORT, CHEF’S KITCHEN TABLE: NO ORDINARY DINNER, HOTS ZONE : JOE’S BAR Gallery, HOT EVENTS : FHA2016 Activity Gallery,HOT TALKS :THE SANCHAYA BINTAN, Interview with Rachel Grier, Asia-Pacific managing director, IDeaS Revenue Solutions and Christian Yie, Business Development,PT. Supranusa Sindata and more..,

Dear Hotelier,
2016 have many great events ahead. In march alone ,there are about 7 happening must attend events! Check them all in the Calendar Events on Page 10-11.

Many questions have been answered, and many more comes up. That’s challenges,it
is always interesting to work smart ,to achieve and to exceed the target, to reach an ideal mix of sales and profit so hotels can target the highest-quality revenue at
any given time ,this is important to keep the spirit in winner way, and for this tight competition out there. And for that, IDeaS has very nice article for us to read of how to get a better Revenue Performance. It’s time to dig in. Read them on Page 30.
This week, Hilton Launches Its Largest Campaign Ever with Exclusive Room Rates Not Found Anywhere Else, see what their offer of this new program, Page 65

As always, we choose the best news for you to read, so enjoy and happy reading.
We wish you are all in well conditions, Indonesia is in rainy seasons, you know what to do, take care ,stay happy, and stay fabulous.
More to come..

Dear Hotelier Indonesia,
The Intelligent Hotel runs not just on
spotless rooms and exceptional service,
but also on confident pricing, accurate
forecasting and steadily increasing
revenue. The kind of revenue that
finances efficient maintenance and
timely renovations. The kind of
revenue that turns bold ambitions
into blueprints. This is what we hope
to bring to your property. And what all of our
clients have come to expect. See all about IDeaS in the Page 12.
On November , there was big event in Shanghai, TEXCARE ASIA 2015 , it
was Concluded With Record-Breaking Visitor Attendance , see details on
Page 38.
In this edition, we have 2 CEO Interview , one is Amit Saberwal, CEO &
Founder, RedDoorz.and also Nikhil Nath CEO Knowcross | The Real Hotel
Inspector , see them in Page 56 and 68.
Not to forget , great report from - Bill Barnett, Managing Director, C9
Hotelworks and Matt Gebbie | Director, Pacific Asia Horwath HTL, He said
that Indonesia’s Hotel Branded Residences Market Hits IDR31 Trillion And
Forecasted To Grow, Plus latest report of Bali, Bintan, and Lombok.
There are many more informations inside as well as many Important events
in 2016 to consider to attend.
Well then, Hotelier Indonesia Wishing you all , a Happy New Year 2016.
Enjoy and more to come.

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Hotelier Indonesia - Edition 43

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