Tasso Yaming explains how the bank aims to enhance customer service by sanctioning loans under defined TAT
Arunachal Pradesh Rural Bank, a scheduled bank, established on 30 November 1983, is sponsored by State Bank of India. The bank, situated in the trans-Himalayan region, with wide variation in scenic beauty from the plains of Brahmaputra valley to the snow-clad mountains in the north, has head office at district Papum Pare. The bank is committed to provide banking facilities to all segment of the population with a branch network of 28 branches. The bank has several departments at the head office, most of which are headed by women officers under the leadership of chairman Dr Deepak Kumar Gupta.
CENTRAL PROCESSING CLICKS
Tasso Yaming is a Credit Officer of Arunachal Pradesh Rural Bank. She has been heading the CLPC (centralized loan processing cell) team and has 3 employees working under her. The bank started the CLPC in the year 2018 under the guidance of its Chairman Dr. Gupta and General Manager Pradeep Kumar Paul.
Tasso narrates her role and gives backdrop of CLPC: “I have been entrusted with the responsibility of monitoring the proposal received by the branches and to scrutinize them. The actual sanction is done by the Sanctions Committee. Nowadays credit is one of the most important section of banking industries and to make it more advance and comfortable towards the customers, we have CLPC for the convenience of branches. Here our main objective is to give the best service to our valuable customers by following TAT for sanctioning of loan. For a personal loan, we take only 3 days and for a home loan, only 14 days.”
GROWING ADVANCES
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