The crisis year brought unique leadership styles to the fore. What changed on this front at EbixCash?
I would agree that as an organisation, we too saw change in leadership styles but eventually, it all came down to our linear structure that was empowering our leaders to in turn galvanise our businesses. Ours is a lean organisation and we have a flat structure. The leadership team is enabled to take necessary and timely calls, which work in the best interest of their businesses. The top leadership support this. This is now a prominent trait of our structure and it helps us in managing a diverse organisation.
More specific to your role, and given the different verticals, what are perhaps some of the challenges that you face?
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