With the emergence of the digital era and the increasing uptake of disruptive technologies V V data analytics, cloud, internet of things (IoT), like artificial intelligence (AI), blockchain, machine learning (ML) and robotic process automation (RPA), organisations across sectors are undergoing major business transformations globally. The energy and utility sector too is rapidly realising the disruptive roles these new-age technologies can play in enabling business growth and process efficiency, and how they have become the key accelerator of this transformation story.
For the energy and utility sector, service continuity and operational efficiency are paramount. Fuelled by digitisation and automation, industries across the globe are witnessing a massive shift in consumer behaviour and in the way businesses are functioning to cater to the changing market dynamics and demands. With enterprise digital competency becoming the core of an organisation, the emergence of new operational and business models that are leading to transformational delivery capabilities and improved performance is becoming the new norm. Recognising the need of the hour, the energy industry in India is also rapidly adopting automation and digital technologies and is going through massive transformation and redesign.
DIGITISATION FOR THE CHANGING BUSINESS NEEDS
While a combination of socio-economic factors and technology innovation is driving energy and utility organisations to transform into digital enterprises, it is important to evaluate the emerging technology trends and implement an effective digital transformation roadmap that is reliable, scalable, secure, and can enable the utilities to deliver enhanced customer experience and improve performance. These solutions are also expected to achieve desired business objectives, gain competitive advantage as well as meet regulatory compliances. This is not an easy task!
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