2020 is all about executing on enterprise digital transformation. Early digital adopters are now beginning to show real traction and gains – particularly when it comes to the customer, and more specifically, human experience technology. Those who haven’t opted in and who chose to focus on cost efficiencies at the expense of network and technology investment, are now or will soon be suffering from innovation attrition, which can leave them unable to effectively compete.
With this in mind, here is Verizon Business’s view of those enterprise technology trends that are most likely to impact our global business and government customers in 2020.
Back To Basics: In a customer-focused world, and an ever more competitive global business environment, organizations will need to understand that there are no short cuts when it comes to technology investments. It’s about going back to basics in terms of business need, but also looking at how niche technology can be used to improve the customer experience, while making it more human – for example, by using a virtual reality image of a service representative that can actually convey human emotion and sentiment. A few years ago this was all too expensive – but now, we can deploy tech to help make life easier, save time and focus business operations on the personalized needs of the individual.
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