Employee Care In The Time Of Covid-19

In the Covid-19 era, employee healthcare analytics are more crucial than ever. Anas Jwaied and Marc Merheb of Micro Focus explain how Service Management Automation application can support employees, track potential company-wide health issues and bolster business continuity

As businesses across the world lean into what has been termed the “new normal” they have been faced with challenges that no one could have predicted. From new security issues that come with ushering an entire workforce into a new “work from home” model, to business continuity challenges that arise as businesses try to avoid service disruptions, no business has succeeded in the Covid-19 era without robust IT solutions and accompanying partners.

While the financial industry has long been transitioning to a model that relies heavily on technology to protect sensitive financial data and support an often widely dispersed workforce and client base, banks throughout the world have not gone unscathed.

“An existing customer, a large bank with multiple branches, approached us in the midst of the early days of the Covid-19 crisis,” explains Anas Jwaied, managing director for Middle East and Africa at Micro Focus. “While they already had a number of Micro Focus ITOM solutions in place, they were keen to get the most out of their solution portfolio to support their business, staff and clients during this time.”

Micro Focus took a consultative and holistic approach to the bank’s request. “We utilised a top-down approach,” says Marc Merheb, presales manager for Middle East and Africa Region, “and identified five focus areas that are essential to the bank’s business continuity.”

The five areas – services, staff, systems, sites and suppliers – were then further unpacked to highlight solutions that could be used to overcome current gaps with minimal investment, time and effort.