How did a relatively new entrant in a marketplace dominated by giants like Cisco, Google, and Skype become the platform of choice for millions of people across the globe to collaborate in a remote work environment?
The answer lies in the commitment of a frugal and prudent founder to make a lightweight, easy-to-use service that would make physical presence in any meeting simply a matter of discretion. Yuan kept his ears close to the ground, learnt from others’ mistakes, used his pursuit of simplicity as an agile weapon, and mastered the art of resilience amidst stiff competition and many hurdles.
Change comes in many shapes and forms and history has taught us that disaster and crises occur far more frequently now than ever.
Few of us are able to change the environment in which we operate; we can only control how we prepare for and respond to it. Resilience has moved from being highly desirable to extremely crucial for organizations. In fact, resilience and agility are the only two factors that will make it easier for businesses to survive the inevitable downturn that is staring us in our faces.
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Trust is a must
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Listen To Your Customers
A good customer experience management strategy will not just help retain existing customers but also attract new ones.
The hand that feeds
Providing free meals to employees is an effective way to increase engagement and boost productivity.
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Thrive at the workplace with these simple adaptations.
Plan backwards
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For a sweet deal
Negotiation is a discovery process for both sides; better interactions will lead all parties to what they want.
Humanise. Optimise. Digitise
Engaging employees in critical to the survival of an organisation, since the future of business is (still) people.
Beyond the call of duty
A servant leadership model can serve the purpose best when dealing with a distributed workforce.
Workplace courage
Leaders need to build courage in order to enhance their self-reliance and contribution to the team.
Focused on reality
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