IIt is without a doubt that the global pandemic has brought with it a myriad of challenges, obstacles, and opportunities for organisations. Not only has it forced our people and organisations to step up, adapt, bounce back, and overcome, but it has clearly differentiated between those who were operating a proactive approach to unforeseen circumstances and those who were reactive.
There are several definitions of ‘resilience’ but for the purpose of this article, I am going to offer you the following one by Andrew Zolli: Resilience is the capacity of a system, enterprise, or person to maintain its core purpose and integrity in the face of dramatically changed circumstances. In today’s world, where change and disruption are constant, simply bouncing back is no longer a sustainable strategy. Sustainability is all about survival, but the goal of resilience is to thrive. So how are organisations demonstrating this resilience now more than ever? And more importantly, how can those who are stuck in survival mode learn to thrive in these tumultuous times?
I see resilience not only at an organisational level, but also at a team and an individual level. A truly resilient organisation will strive for resilient people, processes and systems underpinned by strong leadership and strategy, culture and behaviours, preparation, and risk management.
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Trust is a must
Trust a belief in the abilities, integrity, values, and character of any organisation is one of the most important management principles.
Listen To Your Customers
A good customer experience management strategy will not just help retain existing customers but also attract new ones.
The hand that feeds
Providing free meals to employees is an effective way to increase engagement and boost productivity.
Survival secrets
Thrive at the workplace with these simple adaptations.
Plan backwards
Pioneer in the venture capital and private equity fields and co-founder of four transformational private equity firms, Bryan C Cressey opines that we have been taught backwards in many important ways, people can work an entire career without seeing these roadblocks to their achievements, and if you recognise and bust these five myths, you will become far more successful.
For a sweet deal
Negotiation is a discovery process for both sides; better interactions will lead all parties to what they want.
Humanise. Optimise. Digitise
Engaging employees in critical to the survival of an organisation, since the future of business is (still) people.
Beyond the call of duty
A servant leadership model can serve the purpose best when dealing with a distributed workforce.
Workplace courage
Leaders need to build courage in order to enhance their self-reliance and contribution to the team.
Focused on reality
Are you a sales manager or a true sales leader? The difference, David Mattson, CEO, Sandler® and author, Scaling Sales Success: 16 Key Principles For Sales Leaders, maintains, comes down to whether you can see beyond five classic myths that we often tell ourselves about selling.
