Digitalisation Will Improve Customer Experience
Maritime Gateway|October 2017

Digitalisation will bring down the transaction cost, remove duplication of data and help optimise the infrastructure use, improving the customer experience.

Digitalisation Will Improve Customer Experience

Sabyasachi Hajara, Chairman, Editorial Advisory Board, Maritime Gateway, in his opening remarks talked about the improving situation in the maritime sector, growing consolidation and improving demand. “We should not only notice opportunities but also create them for the good of the industry and nation at large,” asserted Prakash Tulsiani, COO and Executive Director, Allcargo Logistics. His discussion touched upon development of infrastructure, Sagarmala and digitalisation in the industry. Ramprasad, Editor in-Chief, Maritime Gateway, and moderator of the session triggered the discussion with his comments on disruptions happening in the industry impacting the way business is done, importance of technology with more and more shipping lines going digital and Maersk investing in digitalisation while encouraging startups to develop and promote innovative ideas.

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